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Summer School, Executive and International Programmes

Senior Client Relations Manager

Salary from £46,100 to £53,295pa inclusive with potential to progress to £59,354pa inclusive of London allowance

If you are an outstanding individual who has first class relationship management skills and a track record in managing and developing partnerships to drive maximum value, this role is for you. This is a key post in an ambitious and motivated team working to develop a globally renowned programmes in a world-famous institution. For the successful applicant it represents a career defining opportunity to make a significant impact for the LSE.

This role sites within the Executive Education Office, a highly successful and commercially driven team which manages LSE’s programmes for executives and working professionals:

• Custom Programmes – the design and delivery of customised executive education world-wide, allowing global partners to receive an LSE education experience, tailored to their needs and requirements
• Executive Education Courses – a growing programme of executive education open enrolment courses which attract a global audience of senior leaders from the private and public sectors and achieve excellent recommendation rates from participants.
• Online Certificate Courses - an innovative programme targeted at working professionals, delivered in partnership with the education technology company 2U.

The programmes represent valuable revenue sources for the School, generating critical funds to invest in teaching and research activity. All our programmes operate in increasingly competitive markets.

The Senior Client Relations Manager will play a key role in this work, building long-term and profitable relationships with organisations from the public and private sector to develop high quality custom programmes for their staff. This includes responsibility for:

·         Creating a new business pipeline of potential new high-value custom programmes clients

·         Working with LSE academics to develop programmes and proposals to inspire and excite clients and meet their needs

·         Delivering first-class relationship management to custom programmes clients, which ensure client retention, positive partner sentiment and maximise their potential for LSE.

You must be an exceptional listener and a phenomenal communicator who is commercial and performance/target driven, but consultative in your approach and a relationship management professional at heart. This role requires close collaboration with senior academics, so excellent stakeholder management skills are critical.

For further information about the post, please see the how to apply document, job description and the person specification.

If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Hannah Bentley, Head of Executive Education (Client Relations) at h.e.bentley@lse.ac.uk.

The closing date for receipt of applications is 03 April 2020 (23.59 UK time). Regrettably, we are unable to accept any late applications.