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Data and Technology Services
Business Applications Analyst
Salary from £40,229 to £48,456 pa inclusive with potential to progress to £52,095 pa inclusive of London allowance
The London School of Economics is a cosmopolitan university situated in the vibrant centre of London that specialises in the study of social sciences.
LSE’s Data and Technology Services division provides services to over 10,000 staff and student users.
This role will work with product owners and other team members to maintain business applications throughout the service life cycle ensuring continual service improvement. They will also support reporting tools and systems to enable accurate management reporting as well as the incident management of issues relating to integrations between business applications and database services.
This role will:
- Offer third-line support for delivering business applications and reporting tools with a focus upon a high-quality user experience and enhancing productivity to meet business goals
- Act as a supplier of business applications to the service lines and end-users and engage in the administration and technical support of business applications. Devolving support tasks to front line services or service lines (shift left) to improve efficiency of the service
- Install, upgrade, manage the configuration of applications in collaboration with other colleagues
- Perform planned maintenance tasks as determined by the maintenance roadmap
- Contribute specialist knowledge of applications to inform the Business Application Manager in planning & resourcing decisions
- Contribute to the smooth transitioning of applications to the operational environment as managed by the service transition process owned by Solutions and Partnering
Candidates will have:
- Evidence of a strong technical background relating to industry standard technology (Linux/Windows/MS SQL/Oracle)
- Strong Knowledge of Cloud computing services and providers for providing solutions
- Advanced diagnostic skills for resolving incidents or problems relating to enterprise applications
- Good understanding of service management processes such as incident management and problem management, including major incidents.
We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification.
To apply for this post, please go to www.jobs.lse.ac.uk. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email dts.admin@lse.ac.uk
The closing date for receipt of applications is 26 March 2024 (23.59 UK time). Regrettably, we are unable to accept any late applications.